The aides.lu website places great importance on the respect of your privacy and is committed to handling your personal data in accordance with the applicable regulations on the processing of personal data, including Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (hereinafter “R.EU 2016/679”) applicable from 25 May 2018, as well as the law of 1 August 2018 on the implementation of said R.EU 2016/679 (hereinafter “the Law of 1 August 2018”).
1. Scope
This privacy statement explains how we collect and use personal data. Personal data refers to all information related to an identified or identifiable individual, directly or indirectly. On www.aides.lu, the only data we may collect is that which you provide via the contact form.
2. Data Controller Identity
7, rue Alcide de Gasperi, L-1615 Luxembourg P.O. Box 482, L-2014 Luxembourg ¦ R.C.S F5163
3. Categories of Personal Data
The personal data we may collect and process includes: first name, last name, phone numbers, email address, as well as other information we automatically collect through cookies and/or trackers when users visit the site.
4. Purposes of Personal Data Processing
aides.lu processes your data to respond to your online requests via the contact form and to occasionally send you communications.
5. Recipients of Personal Data
The main recipients of your data are aides.lu and its technical service providers for site management. The data is stored with GLOBE.LU – 9 Rue de la Grotte – 8612 Pratz, Luxembourg.
6. Data Retention
We will retain your personal data for the purposes for which it was collected, generally for the duration of a contractual relationship or for a maximum of one year.
7. Personal Data Protection
We take appropriate technical, physical, and organizational measures, reasonably designed to protect personal data against any accidental or unlawful destruction, loss, alteration, disclosure, unauthorized access, and any other unlawful processing.
8. Cookies and Usage Data
When you visit our website, we automatically collect data using technologies like cookies, invisible pixels, server logs, and web beacons. Upon your first visit to our site, a banner will inform you about the presence of these cookies and invite you to set your preferences.
9. Access, Correction, and Deletion of Your Data
You can request to view, correct, or delete your personal data by contacting aides.lu via info@chambreimmobiliere.lu. You also have the right to file a complaint with the National Commission for Data Protection (CNPD).
10. Consent and Withdrawal of Consent
By providing us with personal data, you consent to its collection and use as outlined in this privacy statement. You may withdraw your consent at any time by contacting aides.lu via info@chambreimmobiliere.lu.
11. Liability
aides.lu disclaims any responsibility for the accuracy of the information provided on the site, as well as the use of data by third parties.
12. How to Contact Us
For any questions regarding data privacy, please contact aides.lu via email at info@chambreimmobiliere.lu.
13. Changes to Our Privacy Statement
We reserve the right to amend, modify, and update this privacy statement. Please check our site regularly to ensure you are aware of the most recent version.